@import url('/static/fonts.css');
:root{--navy:#102435;--navy2:#193447;--ink:#182d3e;--muted:#71808e;--line:#e5eaf0;--bg:#f4f6f9;--blue:#2366d1;--teal:#177d78;--radius:12px;--shadow:0 3px 12px #182d3e04}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:'Inter',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;font-size:14px;line-height:1.6}a{color:var(--blue);text-decoration:none}a:hover{color:#164b9d}button,input,select,textarea{font:inherit}button,a,input,select,textarea,summary{outline-offset:4px}button{cursor:pointer}button:disabled{cursor:default}h1,h2,h3,p{margin-top:0}h1{font-size:30px;line-height:1.27;letter-spacing:-.9px;font-weight:650;margin-bottom:10px}h2{font-size:17px;letter-spacing:-.3px;font-weight:650;margin-bottom:8px}h3{font-size:15px;margin-bottom:8px}p{margin-bottom:18px}small{font-size:12px}strong{font-weight:600}.sidebar{width:256px;position:fixed;inset:0 auto 0 0;background:var(--navy);color:#cad4df;padding:30px 20px 18px;display:flex;flex-direction:column;z-index:20}.brand{display:flex;align-items:center;gap:13px;color:inherit;font-size:12px;letter-spacing:1.6px;font-weight:700;line-height:1.45}.brand:hover{color:inherit}.brand small{display:block;letter-spacing:0;font-size:10px;font-weight:400;opacity:.56;margin-top:5px}.brand-mark{font-size:31px;line-height:1;letter-spacing:-3px;font-weight:800;background:#ffffff0a;width:47px;height:45px;border:1px solid #ffffff15;border-radius:11px;display:flex;align-items:center;justify-content:center;padding-right:5px;color:white}.brand-mark span{color:#51b9a8}.workspace-label{margin:44px 12px 10px;font-size:10px;letter-spacing:1.6px;color:#7c92a3;font-weight:600}.org-switch{margin-bottom:25px}.org-switch select{color:#e3ebf2;background:#ffffff08;border-color:#ffffff13;font-size:12px;font-weight:500}.org-switch select option{background:#193447}nav{display:flex;flex-direction:column;gap:6px}nav>a{display:flex;align-items:center;gap:12px;padding:11px 13px;border-radius:7px;color:#a9bccb;font-size:13px;font-weight:500}nav>a:hover{background:#ffffff09;color:white}nav>a.selected{background:#25455a;color:#fff;box-shadow:inset 3px 0 #5fc2b0}nav>a>span{font-size:18px;width:20px;text-align:center;color:#8ba6b9}nav>a.selected>span{color:#6ed5c3}.nav-divider{height:1px;background:#ffffff10;margin:19px 12px 15px}.sidebar-bottom{margin-top:auto;border-top:1px solid #ffffff12;padding-top:19px;display:flex;align-items:center;gap:5px}.user{display:flex;align-items:center;gap:10px;color:#d7e2eb;font-size:12px;flex:1}.user small{display:block;color:#7c93a5;font-size:10px}.avatar{width:33px;height:33px;flex-shrink:0;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;background:#e7eef8;color:#36587c;font-size:12px;font-weight:650}.user .avatar{background:#2b4b5d;color:#bce1df}.avatar.tiny{width:24px;height:24px;border-radius:7px;font-size:10px}.avatar.amber{background:#fbebc9;color:#987333}.logout{border:0;background:transparent;color:#92a7b8;font-size:22px;padding:4px}.app{margin-left:256px;min-height:100vh;display:flex;flex-direction:column}.topbar{height:82px;display:flex;align-items:center;justify-content:space-between;background:#ffffffd9;border-bottom:1px solid var(--line);padding:0 38px;gap:20px}.breadcrumb{color:#71818e;font-size:12px}.breadcrumb span{margin:0 12px;color:#c3ccd4}.top-actions{display:flex;align-items:center;gap:22px}.environment{font-size:11px;color:#7a8996;white-space:nowrap}.environment i{display:inline-block;width:6px;height:6px;border-radius:50%;background:#59a996;margin-right:6px}.button{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:41px;border-radius:7px;padding:10px 16px;border:1px solid transparent;font-weight:600;font-size:12px;line-height:1.5;white-space:nowrap;transition:background .15s,box-shadow .15s}.button.primary{background:var(--blue);color:#fff;box-shadow:0 3px 7px #2366d11a}.button.primary:hover{background:#1b56b5}.button.secondary{background:#fff;border-color:#dbe2eb;color:#36516a}.button.secondary:hover{background:#f4f7fa}.button.small{min-height:36px;padding:8px 13px;font-size:11px}.button.full{width:100%}.text-link{font-size:12px;font-weight:600}.text-button{background:none;border:0;padding:4px 0;color:var(--blue);font-size:11px}.danger{color:#b04a45}.mobile-menu{display:none}main{padding:34px 38px 42px;width:100%;max-width:1840px;margin:0 auto;flex:1}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin:5px 0 27px}.page-heading p{color:var(--muted);font-size:13px;margin:0}.eyebrow{font-size:10px;letter-spacing:1.7px;color:#688193;font-weight:700;margin-bottom:10px}.eyebrow>span{font-weight:400;letter-spacing:.4px}.date-chip{font-size:11px;color:#6d7e8e;border:1px solid var(--line);background:#fff;border-radius:6px;padding:8px 12px}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:19px;margin-bottom:27px}.stat{background:white;border:1px solid var(--line);border-radius:var(--radius);padding:19px 22px;color:var(--ink);box-shadow:var(--shadow)}.stat:hover{color:var(--ink);border-color:#bccbdc}.stat>span{display:flex;justify-content:space-between;align-items:center;font-size:12px;color:#637789;font-weight:500;gap:10px}.stat b{display:flex;align-items:center;justify-content:center;width:29px;height:29px;border-radius:8px;background:#eaf4f2;color:#498c82;font-size:17px;font-weight:400}.stat b.blue{background:#edf3fc;color:#5b89d2}.stat b.purple{background:#f1edfa;color:#9b7ac4}.stat b.orange{background:#fcf1e6;color:#cf955c}.stat>strong{font-size:35px;letter-spacing:-1.5px;display:block;line-height:1.3;margin:10px 0 7px}.stat>small{font-size:10px;color:#8a98a4}.dashboard-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:24px;align-items:start}.card{background:white;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);min-width:0;overflow:hidden}.card.padded{padding:25px}.stack{display:flex;flex-direction:column;gap:23px;min-width:0}.stack>.card:not(.conversation):not(.padded){padding:23px}.section-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:23px 25px 20px}.section-heading h2{margin:0}.section-heading p{font-size:11px;color:var(--muted);margin:4px 0 0}.padded>.section-heading{padding:0 0 20px}.table-scroll{overflow-x:auto}table{border-collapse:collapse;width:100%;font-size:12px;text-align:left}th{background:#f9fafc;color:#84919e;font-size:10px;letter-spacing:.6px;text-transform:uppercase;font-weight:600;border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:12px 22px}td{padding:17px 22px;border-bottom:1px solid #edf0f4;vertical-align:middle}tr:last-child td{border-bottom:0}tbody tr:hover{background:#fbfcfe}.ticket-title{display:block;min-width:170px;max-width:360px;color:var(--ink)}.ticket-title>small{display:block;font-size:10px;color:#5e7e9c;margin-bottom:4px;white-space:nowrap}.ticket-title>small>span{color:#9ba5af;font-weight:400}.ticket-title>strong{display:block;font-size:12px;font-weight:600;line-height:1.5;margin-bottom:3px}.ticket-title>span{font-size:10px;color:#8a97a3}.badge{display:inline-flex;align-items:center;gap:5px;border-radius:5px;padding:4px 8px;background:#eff2f6;color:#718193;font-weight:500;font-size:10px;white-space:nowrap}.badge:before{content:'';width:5px;height:5px;background:currentColor;border-radius:50%;opacity:.7}.status-new,.mail-pending{color:#3d73bd;background:#eaf2fd}.status-open{background:#e6f4f0;color:#328775}.status-waiting{background:#fff4df;color:#a67b32}.status-external{background:#f0ebfa;color:#8461b4}.status-resolved,.mail-sent{background:#e9f4ee;color:#4b8b65}.status-closed,.mail-cancelled{background:#edf0f3;color:#7a8794}.mail-review,.mail-sending{background:#fff0e3;color:#b17c3e}.priority{white-space:nowrap;font-size:10px;color:#8291a0}.priority-normal{color:#68849c}.priority-high{color:#c18a46}.priority-urgent{color:#c05b5b}.agent-name{display:flex;align-items:center;gap:7px;font-size:10px;white-space:nowrap}.muted{color:var(--muted)}.nowrap{white-space:nowrap}.block{display:block}.attention>h2{font-size:20px;margin-bottom:18px}.attention>a,.attention>div:not(.eyebrow){display:flex;align-items:center;gap:13px;color:var(--ink);padding:12px 0;border-bottom:1px solid var(--line)}.attention strong{font-size:21px;font-weight:600}.attention span{font-size:11px;color:#697e8e}.attention b{margin-left:auto;color:#708ea4;font-weight:400}.subtle-note{font-size:11px;color:#8a7961;background:#fbf8f2;border-radius:7px;padding:12px 14px;margin:16px 0 0;line-height:1.7}.activity-list{margin-top:20px}.activity-list>div{display:flex;gap:12px}.activity-list i{width:7px;height:7px;flex-shrink:0;border-radius:50%;background:#acc6d5;margin-top:7px;position:relative}.activity-list p{font-size:10px;margin-bottom:20px;line-height:1.6}.activity-list strong{font-size:11px;display:block;font-weight:500}.activity-list span{display:block;color:#8b9ba6;max-width:210px;overflow-wrap:anywhere}.activity-list small{font-size:9px;color:#a3aeb7;display:block;margin-top:4px}footer{margin-top:auto;padding:20px 38px;font-size:10px;color:#98a6b2;border-top:1px solid var(--line);display:flex;justify-content:space-between}.count{font-size:14px;vertical-align:middle;background:#e7edf5;color:#66829c;padding:3px 9px;border-radius:6px;margin-left:7px;font-weight:500;letter-spacing:0}.filters{display:flex;gap:12px;align-items:center;padding:20px 24px;flex-wrap:wrap}.filters>input[type=search]{max-width:320px;flex:1;min-width:180px}.filters>select{width:auto;max-width:210px}.inline-check{font-size:11px!important;display:flex!important;align-items:center;white-space:nowrap;margin:0!important;gap:6px}.inline-check input{width:auto}.filters label{font-size:11px;margin-bottom:5px}.filters>div{min-width:145px}.report-filters{align-items:flex-end}.pagination{display:flex;justify-content:center;gap:25px;padding:20px;font-size:12px;border-top:1px solid var(--line)}.empty-state{text-align:center;padding:60px 24px}.empty-state>span{font-size:36px;color:#a0b6c8}.empty-state h3{margin:13px 0 7px;color:#4e687e;font-size:16px}.empty-state p{color:#8a9aa6;font-size:12px}.message{padding:13px 17px;border-radius:8px;font-size:12px;margin-bottom:18px;border:1px solid #dbe9fa;background:#f0f5fc;color:#54769f}.message.success{background:#edf7f2;border-color:#d0eadd;color:#377862}.message.error{background:#fff1ef;border-color:#f2d9d4;color:#a55f54}.message.warning{background:#fff8e9;border-color:#f0e4c9;color:#9a7b40}.errorlist{list-style:none;padding:10px 12px;background:#fff1ef;color:#a45349;border-radius:6px;font-size:12px}input:not([type=checkbox]):not([type=hidden]),select,textarea{border:1px solid #dce3ea;border-radius:7px;padding:10px 12px;line-height:1.5;background:#fff;color:#294459;width:100%;font-size:12px;transition:border-color .15s}input:focus,select:focus,textarea:focus{border-color:#79a0d6;outline:2px solid #dce9fb}input[type=checkbox]{accent-color:var(--blue);width:15px;height:15px;vertical-align:middle}input[type=file]{padding:8px!important;background:#f9fbfd!important;font-size:11px!important}input[type=file]::file-selector-button{background:white;color:#49647c;border:1px solid #d7e0e9;border-radius:4px;padding:5px 8px;margin-right:10px;font-size:11px}textarea{resize:vertical;min-height:100px}form p>label{display:block;font-size:12px;color:#536b80;font-weight:500;margin-bottom:7px}form p:has(input[type=checkbox]){display:flex;align-items:center;flex-wrap:wrap;gap:8px}form p:has(input[type=checkbox])>label{margin:0;order:1}form p:has(input[type=checkbox]) .helptext{width:100%;order:2}.helptext{display:block;font-size:10px;color:#8b99a5;margin-top:6px;line-height:1.6}.helptext ul{padding-left:17px}.form-card{max-width:800px;padding:30px}.form-card p{margin-bottom:22px}.form-actions{display:flex;align-items:center;justify-content:flex-end;gap:13px;padding-top:15px;border-top:1px solid var(--line);margin-top:23px}.form-actions>span{font-size:10px;flex:1}.back-link{display:inline-block;font-size:11px;color:#7c92a4;margin-bottom:15px}.ticket-heading h1{font-size:27px;max-width:920px}.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:24px;align-items:start}.detail-grid>.stack>.card{padding:0}.detail-grid>.stack>.card.padded{padding:25px}.timeline{padding:0 25px}.post{padding:25px 0;border-top:1px solid var(--line)}.post-head{display:flex;align-items:center;gap:11px;margin-bottom:14px}.post-head strong{display:block;font-size:12px}.post-type{font-size:10px;color:#90a0ac}.post-head time{margin-left:auto;color:#98a4af;font-size:10px;white-space:nowrap}.post-body{font-size:12px;color:#4e6477;overflow-wrap:anywhere;padding-left:44px;line-height:1.85}.post-internal{background:#fffcf4;margin:0 -12px;padding:22px 12px;border-radius:7px;border-color:#f1e8d4}.post-internal .post-type{color:#b29152}.post-external .post-type{color:#9973bf}.post-system{padding:13px 0;opacity:.8}.post-system .avatar{width:20px;height:20px;font-size:9px}.post-system .post-body{font-size:10px;padding-left:31px}.attachments{display:flex;flex-wrap:wrap;gap:8px;padding-left:44px;margin-top:12px}.attachments a{display:inline-flex;align-items:center;gap:9px;border:1px solid #dfe7ee;border-radius:5px;padding:6px 9px;font-size:10px;max-width:100%;overflow-wrap:anywhere}.attachments small{font-size:9px;color:#9ba6b0}.composer{background:#fafbfd;border-top:1px solid var(--line);padding:25px}.composer h3{margin-bottom:20px}.composer select{max-width:240px}.composer p{margin-bottom:15px}.time-entry{display:flex;gap:20px;justify-content:space-between;border-top:1px solid var(--line);padding:18px 0;font-size:12px}.time-entry p{margin:7px 0;font-size:11px;color:#718494}.time-entry small{font-size:10px;color:#9aa6b0}.time-entry .align-right>small{display:block}.void{opacity:.45}.void>div>strong{text-decoration:line-through}details summary{font-size:11px;color:#63849d;cursor:pointer;margin:10px 0}.expand-section{border-top:1px solid var(--line);margin-top:20px;padding-top:12px}.expand-section>summary{font-size:12px;font-weight:600}.expand-section form{margin-top:20px}.detail-grid aside .card h2{margin-bottom:22px}hr{border:0;border-top:1px solid var(--line);margin:20px 0}dl{margin:0 0 20px;font-size:11px}dt{color:#90a0ad;margin-top:12px}dd{margin:3px 0;color:#536c80}.break-word{overflow-wrap:anywhere;font-size:12px}.mail-mini{display:flex;align-items:flex-start;gap:9px;padding:11px 0;border-bottom:1px solid #f0f2f5}.mail-mini small{font-size:9px;color:#8a9ca9;overflow-wrap:anywhere}.mail-mini:last-of-type{margin-bottom:15px}.align-right{text-align:right}.settings-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:21px;margin-bottom:25px}.settings-tile{padding:26px;color:var(--ink);position:relative}.settings-tile:hover{border-color:#b7cbdc;color:var(--ink);box-shadow:0 5px 16px #172f4510}.tile-icon{display:inline-flex;width:36px;height:36px;border-radius:9px;background:#eff4f9;color:#63839e;align-items:center;justify-content:center;font-size:21px;margin-bottom:18px}.settings-tile h2{font-size:16px}.settings-tile p{font-size:12px;color:#8a9aa7;min-height:40px;margin-bottom:18px}.connection{display:flex;align-items:center;gap:25px;justify-content:space-between;margin-bottom:23px}.connection p{font-size:12px;margin:8px 0}.connection p:last-child{margin:0}.inline-form{display:flex;flex-wrap:wrap;gap:9px}.inbound{border-top:1px solid var(--line);padding:12px 0}.prewrap{white-space:pre-wrap;font-size:12px;color:#718393;padding:15px;background:#f9fafc;max-height:300px;overflow:auto}.report-total{background:#f3f7fb;border-top:1px solid var(--line);padding:20px 24px;display:flex;justify-content:space-between;gap:20px;color:#6b8498;font-size:12px}.report-total strong{color:#294d6a;font-size:17px}.report-total strong span{color:#b4c3d0;padding:0 12px;font-weight:400}.table-footnote{font-size:10px;line-height:1.8;color:#93a1ad;padding:18px 24px;border-top:1px solid var(--line);margin:0}.public-shell{min-height:100vh;display:flex;flex-direction:column;background:radial-gradient(ellipse at 15% 10%,#e5edf5 0,transparent 55%),#f5f7fa}.public-header{height:108px;display:flex;align-items:center;justify-content:space-between;padding:0 7vw}.public-header .brand{color:#264359}.public-header .brand-mark{background:var(--navy);border:0}.public-main{max-width:1150px;padding:35px 30px 70px;width:100%;flex:1}.login-grid{display:grid;grid-template-columns:1.1fr 1fr;gap:100px;align-items:center;padding:40px 0 70px}.login-intro h1{font-size:47px;letter-spacing:-1.8px;line-height:1.18;margin:18px 0 24px}.login-intro>p{font-size:15px;max-width:370px;color:#7a8e9e;line-height:1.9;margin-bottom:35px}.intro-line{display:flex;gap:17px;align-items:center;font-size:12px;color:#647f94;padding:14px 0}.intro-line>span{font-size:10px;color:#6f9baf;border:1px solid #d7e2eb;border-radius:50%;width:26px;height:26px;display:flex;align-items:center;justify-content:center}.login-card{padding:35px}.login-card h2{font-size:21px;margin-top:15px}.login-card>p{font-size:12px;margin-bottom:27px}.login-card form>p{margin-bottom:20px}.login-card .button{margin-top:7px}.login-help{border-top:1px solid var(--line);padding-top:21px;margin:25px 0 0;color:#8c9ca8;font-size:11px;line-height:2}.narrow{max-width:640px;margin:20px auto}.narrow.padded{padding:40px}.narrow h1{font-size:29px;margin:14px 0 20px}.narrow>p{font-size:13px;line-height:1.9}.narrow form{margin-top:26px}.narrow .subtle-note{margin-bottom:22px}.portal-heading{margin:0 0 32px}.portal-heading h1{max-width:730px;font-size:34px}.portal-heading>p{color:#788e9f}.public-main .conversation{max-width:900px;margin:0 auto}.portal-heading{max-width:900px;margin-left:auto;margin-right:auto}.public-shell footer{padding-left:7vw;padding-right:7vw}.sr-only{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
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